1. Make Eye Contact—The first step in being a good listener is to make eye contact with people while they are talking. Good eye contact demonstrates genuine interest in the person and the conversation.
2. Be Present—I must admit I have been accused at times by my wife of not being present when she is talking even though I am looking into her eyes. These are times when my mind is thinking about something other than what she is talking about. I can only assume others have noticed, but perhaps at the risk of offending me, they have not said anything. The key here is to be aware that people do notice if we are not really listening. And so we must focus on the discussion and not allow our minds to wonder.
3. Give NO Sign You are Ready to Respond—When you are listening, don’t give any clues that you are ready to respond. Don’t point your finger and don’t open your mouth. When I talk to people and I see that they are waiting on pins and needles to respond, I know they are no longer listening because they are more concerned with how they are going to respond than with listening to what I have to say.
Suriya Chankan 4EN 044
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