Record yourself. You may have heard this advice from me before, but are you doing it yet? Recording yourself and listening to your conversations – both sides – is the fastest, most efficient way of improving your listening skills (and sales skills, closing skills, etc.).
The bottom line is that when you’re on the phone you’re usually so preoccupied with your prospect that you don’t have any idea what you actually sound like (or how well you listen).
Recording your calls and then listening to them in the quiet and safety of your conference room or car allows you the chance to really listen to yourself. In the beginning, this can be a painful and embarrassing exercise, but, again, it is the most powerful way to improve. The point is – you can’t improve something you’re not aware of, and by listening to your recordings, you’re going to become immediately aware of how you’re doing – and what you want to change.
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